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Head, Abuja Office

Head, Abuja Office

Division: Sales & Business Development
Department: Abuja Office
Reports to: Divisional Head - Sales & Business Development
Direct Reports: Ancillary Staff
Proposed Grade: Manager – Principal Manager
Job Location: Abuja

Job Purpose

Manage, establish and maintain positive customer relationships, plan and deliver effective marketing strategies and monitor the progress of new and existing products; as well as provide support on a day-to-day basis to ensure growth and profitability within area of responsibility.

Key Responsibilities

  • Coordinates and directly supervise the activities of Sales officers and Support in CSCS to ensure optimal achievement of set targets.
  • Contribute to the preparation of annual marketing plans and strategies for Business Development to enable Sales Officers and Support achieve targeted growth objectives.
  • Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue.
  • Monitor and assign targets to Business Managers to ensure effective focus on target achievement.
  • Network with all potential clients in all relevant categories of own locality to increase customer base.
  • Manage all sales officers to achieve increased value creation, volume of business and enhanced profitability for CSCS.
  • Manage client expectations appropriately and represent the banks interests at all times.
  • Ensuring that appropriate guidelines, procedures and approvals are in place for new products or limits, through proactive liaison with appropriate business units and other relevant areas.
  • Provide leadership and direction to the Sales & Business development team, and attend key Client meetings.
  • Present reports defining plans, problems, and resolutions to appropriate levels of Management.
  • Identifies business opportunities and come up with projections and cost benefits for overall bottom line of CSCS.
  • Identify bottlenecks, risks and opportunities and provide insights and recommendations on project’s progress, and serve as the escalation point for senior management related to project specific issues.
  • Conduct regular departmental project reviews, on a regular basis, to assess overall project quality and compliance with departmental processes and procedures.


  • Ensure the quality and timeliness of service delivery to clients, acting as primary interface to help maintain and build client confidence.
  • Promote the building of sustainable relationships between CSCS and clients.
  • Develop a cohesive strategy for the growth of Sales & Business development in CSCS.
  • Manage and develop client relationships.


  • Manage business profitability.
  • Effective and efficient administration of all project accounts, management of internal job costing in relation to the fee and services and resource requirements.
  • Review all proposals with the management


  • Leadership of Sales & Business Development teams.
  • Promote a strong team culture.
  • Support the team members with the training and development as and when required.
  • Ensure that unacceptable performance or inappropriate behaviors that don’t align with our values are managed and corrective actions are taken.
  • Coach and mentor Sales and Business development team.
  • Ensure team meetings are carried out and that communication of key messages filters through.
  • Build relationships with managers and staff across CSCS.

Service Delivery

  • Ensure compliance with CSCS systems, process and procedures.
  • Lead and manage the delivery of a high-quality services to clients.
  • Ensure programme management for timely completion of projects.

Job Requirements

Required Education

  • Minimum of a university degree in Business Administration/Management, Accounting, Finance, Marketing or any other relevant discipline from a reputable institution.
  • An MBA or Masters degree in any business related discipline is an added advantage.
  • Relevant professional certifications from a reputable professional institution.

Required Experience

  • 10-15 years’ post-graduation experience in Administration, with at least five (5) years’ experience in Leadership role.
  • Excellent communication, planning, time management, leadership, budgeting and employee development skills.

Technical Competencies

  • Document Management
  • Data Management
  • Facilities and Asset Management
  • Inventory Management
  • IT Proficiency
  • Logistics and Coordination
  • Office Administration
  • Project Management
  • Strategic Sourcing and Purchasing
  • Vendor Management

Generic Competencies

  • Accountability
  • Business & Industry Knowledge
  • Customer Orientation
  • Innovation and Creativity
  • Leadership and People Management
  • Operational Efficiency
  • Professionalism
  • Teamwork
  • Technology Application
  • Relationship Management

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