Dear Valued Stakeholders,

It brings me immense pleasure to extend my warmest greetings and join you in celebrating the 2023 Customer Service Week, dedicated to honouring the spirit of Team Service.

At CSCS, we passionately believe exceptional customer service is the cornerstone of our success. This year’s theme encapsulates the essence of collaboration, unity, and the power of working together towards a common goal. It highlights the extraordinary impact we can create when we align our efforts, share our expertise, and put our customers at the heart of everything we do.

We understand that trust is the foundation of our relationship with YOU. Therefore, we have consistently invested in innovative SECURITY measures to safeguard your assets and information. Our systems and stringent protocols ensure the highest level of protection, giving you peace of mind and confidence in our services. Your time is valuable, and therefore through our unwavering focus on EFFICIENCY, we aim to deliver prompt and accurate services that exceed your expectations, continuously striving for process optimization, leveraging technology and innovation to streamline our workflows.

Your belief in our ability to maintain CONFIDENTIALITY is fundamental to our success, and we are committed to upholding this faith. We adhere to the highest standards of professionalism and UPRIGHTNESS, ensuring transparency, fairness, and accountability in all our dealings. The team at CSCS is guided by a strong moral compass, upholding the principles of honesty, trustworthiness, integrity, ethical conduct, and respect in their interactions with you.

In a rapidly evolving industry, adaptability and RESOURCEFULNESS are essential. We foster a dynamic work culture that encourages innovation and creative problem-solving. Our resolute teams are equipped with the skills and knowledge to address your needs effectively and provide tailored solutions that help you navigate the complexities of the market. Their dedication and passion to your satisfaction is truly commendable. We are grateful for their unwavering commitment to EXCELLENCE. We celebrate the power of collaboration and the extraordinary milestones we can achieve when we work with a common purpose.

We remain steadfast in nurturing partnerships with you OUR INVALUABLE STAKEHOLDERS, growing and evolving together, and delivering on our promises. We express our deepest gratitude for your unwavering support, trust, and belief in our vision. Your insights, feedback, and constructive criticism have been instrumental in helping us refine our services. We are honoured to have the opportunity to serve you and be part of your journey.

As we look ahead of this Customer Service Week, we remain focused on further enhancing our service experience. I extend my heartfelt appreciation to all of YOU, our stakeholders, market participants, and every member of the CSCS team for their invaluable contributions. Let us celebrate our achievements, recognize the power of teamwork, and reaffirm our commitment to providing unparalleled service experiences.

Thank you for your continued support, and I wish you a joyful and memorable Customer Service Week.

Yours Truly,

Haruna Jalo-Waziri
Managing Director / Chief Executive Officer