Investors Frequently Asked Questions (FAQ)
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Applying for shares in an Initial Public Offering (IPO)?
Find answers about the application process, your CSCS account and receiving your shares. For prices, dates and requirements specific to an offer, refer to its official offer documents.
An Initial Public Offering (IPO) is when a company offers its shares to the public for the first time. Buying shares gives you an ownership interest in the company.
CSCS maintains electronic records of investors’ shareholdings. After shares have been allotted and the required processing is complete, they are credited to investors’ CSCS accounts.
The company and its appointed transaction parties manage the offer, applications and allotment process.
Apply through the approved channels listed in the official offer documents, such as a stockbroker or designated receiving agent. Follow the application and payment instructions provided through that channel.
The minimum investment depends on the offer price and the minimum number of shares you can apply for. Check the official offer documents for these details and the application deadline.
Check the account requirements for the offer with your stockbroker or approved application channel. If you do not have a CSCS account, ask how to arrange one as part of the application process.
Provide your existing account details when applying. Your stockbroker or approved application channel can confirm whether any additional account setup is required.
Contact your stockbroker to retrieve or confirm your details. If you still need assistance, contact CSCS Customer Service.
Check the offer’s eligibility requirements and approved application channels. These will explain whether you can participate from your country of residence and what documents you need.
Contact the stockbroker or receiving agent you applied through, or use the tracking option provided by your application platform. Keep your application reference and payment details available.
Contact the application channel you used and provide your payment reference and application details. Ask them to confirm your payment and application status before making another payment.
You will be notified through the communication channels specified for the offer. This allocation of shares is called allotment.
After the required processing is complete, the allotted shares will be credited to your CSCS account.
This is called oversubscription. You may receive fewer shares than you applied for, depending on the offer’s approved allocation rules.
Any refund due will follow the process and timetable set out in the official offer documents.
Your shares will appear after allotment and the required processing are complete. The timing depends on the offer.
For an update, contact your stockbroker or the receiving agent you applied through.
First, contact your stockbroker or receiving agent with your application reference and allotment details.
If the issue concerns the crediting of shares to your CSCS account, CSCS Customer Service can assist.
Contact your stockbroker or application channel promptly to request a correction. Explain which details are incorrect and ask what supporting documents are required.
Use the official offer documents and communications from the company, regulators and authorised parties handling the offer. Verify application links and payment instructions through these sources before proceeding.