Contact the stockbroker or receiving agent you applied through, or use the tracking option provided by your application platform. Keep your application reference and payment details available.

Contact the application channel you used and provide your payment reference and application details. Ask them to confirm your payment and application status before making another payment.

You will be notified through the communication channels specified for the offer. This allocation of shares is called allotment.

After the required processing is complete, the allotted shares will be credited to your CSCS account.

This is called oversubscription. You may receive fewer shares than you applied for, depending on the offer’s approved allocation rules.

Any refund due will follow the process and timetable set out in the official offer documents.

Your shares will appear after allotment and the required processing are complete. The timing depends on the offer.

For an update, contact your stockbroker or the receiving agent you applied through.

First, contact your stockbroker or receiving agent with your application reference and allotment details.

If the issue concerns the crediting of shares to your CSCS account, CSCS Customer Service can assist.

Contact your stockbroker or application channel promptly to request a correction. Explain which details are incorrect and ask what supporting documents are required.

Use the official offer documents and communications from the company, regulators and authorised parties handling the offer. Verify application links and payment instructions through these sources before proceeding.